Melissa Stephens: Allstate Insurance

Melissa Kleinert

I have been an Allstate Agency Owner for over 16 years. My goal for our Agency is to provide an outstanding experience for each and every customer or prospective customer. Our Ultimate goal is to be everything that they're current or previous agent is not. We take pride in the quality of our products and the level of service that we provide customers. We value a sales process that includes a complete review of risks as well as a list of possible solutions. We will be there for customers to help their future, when they buy a new car, when they have their first child, when they retire and more importantly when they experience an unfortunate event such as a catastrophe, loss of property or loss of a loved one. We are there to help them protect what is most important to them and their families. There is no greater feeling than knowing we can replace the financial loss even though we cannot replace property or lives.

Regan Slone

Regan brings a strong background in customer service, sales, and insurance to the Agency. Before joining our team, she worked as an Insurance Producer at another national insurer, where she built lasting customer relationships, helped identify coverage needs, and delivered tailored insurance solutions across multiple lines. Her experience collaborating preparing accurate quotes, and providing top-tier customer service helps every customer feel supported and understood. With over 10 years of experience in customer-facing roles, including recruiting and hospitality, Regan has developed excellent communication skills, attention to detail, and a true commitment to helping people. She is passionate about creating positive experiences for customers, whether it’s answering questions, resolving issues, or guiding them through important insurance decisions. Originally from Vicksburg, Michigan, Regan is excited to serve the local community through her role at the agency. Her organizational skills, problem-solving mindset, and customer-first approach make her a valuable part of our team. When you work with Regan, you can count on her to provide the personalized service and professionalism our agency is known for!

Certifications: Property & Casualty License State of Michigan and Indiana , Life & Health License State of Michigan

Kristin Tole

Kristin grew up right here in the Three Rivers area and is excited to serve her hometown community with the Agency. She brings years of customer service and office management experience. With a background that includes retail, business management, and administrative support, Kristin is known for her attention to detail, organization, and dedication to helping others. She’s eager to assist customers in selecting the right coverage for their insurance needs and takes pride in seeing every customer feels comfortable and confident in their protection choices.

Certifications: Property & Casualty License State of Michigan and Indiana

Lorena Jaimes-Salinas

Lorena Jaimes-Salinas brings insurance experience and a strong commitment to helping customers understand their coverage and feel confident in their insurance decisions. She enjoys building relationships, answering questions, and helping individuals and families find coverage that fits their needs. Lorena earned her bachelor’s degree in social work from Western Michigan University. Her background in insurance, social services, and higher education has strengthened her ability to listen carefully, communicate clearly, and provide compassionate, personalized service. Fluent in both English and Spanish, Lorena is proud to assist customers in either language and help make the insurance process as comfortable and straightforward as possible.

Education: Bachelor's of Social Work- Western Michigan University

Certifications: Property & Casualty License State of Michigan and Indiana , Life & Health License State of Michigan